Frequently Asked Questions
Are AerolinkGear products official Starlink products?
No. AerolinkGear is an independent third-party accessory brand. Our products are designed for compatibility with the Starlink model listed on each product page, but they are not manufactured, endorsed, or approved by Starlink or SpaceX.
How do I know whether an accessory fits my Starlink model?
Please check the product title, variant name, product images, and description before purchase. If you are unsure, contact us at info@aerolinkgear.com with your Starlink model and intended setup.
When will my order ship?
Most orders are processed within 1-2 business days after payment confirmation. You will receive tracking information after shipment.
How much does shipping cost?
Orders over $119 USD qualify for free standard shipping. Orders below $119 USD are charged a flat standard shipping fee of $5.99 USD at checkout.
How long does delivery take?
Estimated standard transit time to the United States, Canada, Australia, and Mexico is 5-12 business days after dispatch. Supported remote areas may require up to 15 additional days.
Where do you ship?
We currently ship to the United States, Canada, Australia, and Mexico. Other destinations are not available at checkout.
What is your return policy?
Eligible unused items in original condition can be returned within 30 days after delivery. Please contact us before sending any return.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and photos of the issue. We will help with a replacement, refund, or other appropriate resolution.
How do I contact AerolinkGear?
Email: info@aerolinkgear.com
Phone / WhatsApp: +1 714 235 9518
